Refund & Cancellation Policy

1. Overview & Commitment

At Deep11 Compusoft Pvt Ltd, customer satisfaction, transparent pricing, and ethical business conduct are at the center of everything we do. Because custom software engineering and digital marketing campaigns require dedicated human effort, specialist technical infrastructure, and non-recoverable resource allocation, our refund policy is structured around measurable milestone deliveries.

2. Custom Software & Web Development Projects

For fixed-price and milestone-based development projects:

• Initial Planning & Discovery Stage: If a project is cancelled by the Client prior to the commencement of design and architectural engineering, the initial deposit will be refunded minus an administrative processing fee of 10%.
• In-Flight Sprints: Once wireframing, UI/UX prototyping, or coding sprints have commenced, fees paid for approved milestones are non-refundable as they represent delivered professional labor.
• Uncommenced Future Milestones: Any advance funds deposited for milestones where development has not yet started will be promptly refunded to the Client.

3. Digital Marketing & SEO Retainers

Monthly SEO, social media management, and digital advertising retainers are billed on a monthly cycle. You may cancel your ongoing marketing retainer at any time with a 15-day written notice prior to the start of the next billing cycle. Fees paid for the current active month are non-refundable as marketing resources, keyword tracking licenses, and copywriting efforts are deployed immediately upon receipt.

4. Third-Party Costs & Non-Refundable Expenses

Direct third-party out-of-pocket expenses—including domain registration fees, cloud hosting server provisions (AWS, DigitalOcean), paid third-party software plugins, stock photography licenses, and ad spend paid directly to Google or Meta—are strictly non-refundable under any circumstances.

5. Refund Processing Timeline

Approved refunds will be processed within 7 to 10 business days from the formal date of mutual agreement. Refunds are remitted using the original payment channel (Bank NEFT/RTGS, UPI, or corporate wire transfer).